Cancellations and refunds · 13 August 2026

Digital, delivered.

This policy applies to games, character codes and other digital content bought directly from the UTOMNIA store. It forms part of our terms of sale.

Immediate supply and cancellation

Consumers normally have 14 days to cancel a distance contract. When you buy a character code or other immediately delivered digital content, we ask you before payment to expressly consent to supply beginning immediately and to acknowledge that your 14-day right to cancel will end once supply begins. The consent box is not pre-selected.

After successful payment, supply begins when the code or other digital content is made available in your account or sent to you. From that point, we do not normally provide a refund merely because you have changed your mind, no longer want the item, or bought it by mistake.

Problems with an order

The cancellation position above does not affect your statutory rights. Please contact UTOMNIA if the content is faulty, not as described, cannot be supplied, or your paid order is not delivered. We will investigate and provide the remedy required by applicable consumer law, which may include repair, replacement, a price reduction or a refund depending on the circumstances.

Character codes and gifts

A delivered character code should be kept private. If you choose to give a code to another person, you are responsible for transferring it securely. We cannot normally replace or refund a valid code after it has been disclosed, redeemed or transferred, except where your statutory rights require otherwise.

How to ask for help

Use our secure contact form and include your order reference and the email address on your account. Do not include card details or paste a character code into the message.